This Privacy policy explains how we process the personal data you provide when you access, browse, buy from or use any of the features of the website biomecanics.com. It is subject to Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and to Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights.
1. Data controller
Company name: GARVALIN CALZADOS, S.L.
Tax ID (CIF): B-03406931
Address: Partida Pla de Sant Josep, Polígono 1, Nº 150 · 03293 Elche (Alicante), Spain
Email: info@biomecanics.com
Phone: (+34) 966 633 941
For any question relating to the processing of your data, write to us at info@biomecanics.com.
2. What data we process, why and for how long
Browsing the website. Technical connection data, such as your IP address, device type and browser, so that the website works and is secure and so that we can detect problems. Legal basis: our legitimate interest in keeping the website operational and protected. Retention: 12 months. Cookies and similar technologies are governed by the Cookie policy.
Contact. Name, surname, email address and, if you provide them, phone number and order number, to deal with and reply to your enquiry. Legal basis: your consent when you submit the form. Retention: 12 months from the last communication.
User registration. Name, surname, email address and password, to give you access to your account, your saved addresses and your order history. Registration is optional: you can also buy as a guest. Legal basis: your consent. Retention: for as long as you keep your account active.
Purchase. Name and surname, shipping address, billing address, phone number, email address and order details, to manage the purchase, shipping, payment, returns, the guarantee and after-sales service, whether you register or buy as a guest. Legal basis: performance of the sales contract. Retention: 6 years, owing to the applicable accounting and tax obligations. You give your card details directly to the payment gateway: we do not see or store them.
Fraud prevention. Checks on orders and payments to detect fraudulent transactions. Legal basis: our legitimate interest in preventing fraud, and that of the payment institution in ensuring the security of the transaction. Retention: 12 months.
Newsletter and commercial communications. Email address and, if you provide it, name, to tell you about news, launches, promotions and prize draws. Legal basis: your consent. Retention: until you unsubscribe. You can unsubscribe at any time using the link included in every mailing, without giving any reason and free of charge.
Information for customers about similar products. If you have already bought from us, we may send you information about products similar to those you purchased. Legal basis: our legitimate interest, under the terms of Article 21.2 of Law 34/2002 on Information Society Services. Retention: until you object. You can object when you make your purchase and in every subsequent mailing, free of charge.
Job applications. Through the “Work with us” form we process your name and surname, your contact details, your CV and any other information you choose to include, for the sole purpose of assessing your application and managing recruitment processes. Legal basis: your consent when you send us your application. Retention: for the duration of the selection process and, if you are not selected, for a further 12 months so that we can consider you for future processes, unless you ask us to delete it sooner. We do not ask for special categories of data, such as data concerning health, origin, trade union membership or beliefs, and if your CV includes any, they are not used in the assessment. If you send us your application by email to info@biomecanics.com instead of using the form, all of the above applies. And if at any time you want us to withdraw your application, just let us know.
Claims, guarantees and legal action. The data needed to deal with a claim, process a guarantee or defend our rights. Legal basis: compliance with legal obligations and our legitimate interest in defending ourselves against claims. Retention: for as long as the matter lasts and, after that, for the limitation periods laid down by law.
We only ask for the data that each purpose requires. The fields marked as mandatory in each form are those essential for us to assist you; if you do not provide them, we will not be able to process your request.
3. Minors
This website is intended for adults. We sell children's footwear, but the data we process is that of the adult who buys from us or writes to us, not that of the child who will wear the shoes. We do not ask for data about minors and do not need it to provide the service.
4. Recipients of the data
In order to provide the service, your data is processed by suppliers acting as data processors on behalf of GARVALIN CALZADOS, S.L., solely in accordance with our instructions and under a contract that binds them to the same level of protection:
Transport companies, to deliver your order and manage returns. They receive your name, delivery address, phone number and email address, which they need in order to notify you and complete the delivery.
Payment service providers, to process the payment and the refund of the amount.
Technology providers: the e-commerce platform and website hosting, the email and customer service tools, and the analytics and advertising tools you have authorised in the cookie settings panel.
Advisers and external professionals, where necessary to comply with accounting, tax or legal obligations.
We also disclose data to public authorities, the courts and law enforcement agencies where there is a legal obligation to do so. Apart from these cases, we do not disclose or sell your data to third parties.
5. International transfers
Some of the providers listed above may be located outside the European Economic Area or belong to a group whose parent company is located outside it. When this happens, the transfer is carried out with the safeguards required by data protection law: an adequacy decision of the European Commission or, failing that, the standard contractual clauses approved by the Commission, together with any additional measures that may be appropriate. You can ask us for information about these safeguards by writing to info@biomecanics.com.
6. Your rights
You can exercise the following rights at any time:
Access: to know which of your data we process and to obtain a copy.
Rectification: to correct inaccurate data and complete any that is missing.
Erasure: to ask us to delete your data when it is no longer necessary or when you withdraw your consent.
Objection: to object to processing based on our legitimate interest, including advertising.
Restriction of processing: to ask us to stop using your data temporarily while a discrepancy is being checked.
Portability: to receive the data you have provided to us in a commonly used format, or to have us send it directly to another controller.
To withdraw any consent you have given us, without affecting the lawfulness of processing carried out before its withdrawal.
We do not take automated decisions that produce legal effects concerning you or that affect you in a similar way.
To exercise any of these rights, write to us at info@biomecanics.com or by post to GARVALIN CALZADOS, S.L., Partida Pla de Sant Josep, Polígono 1, Nº 150 · 03293 Elche (Alicante), Spain. Tell us which right you wish to exercise and enclose a copy of a document proving your identity. Exercising your rights is free of charge, and we will reply within one month of receiving your request; if the request is particularly complex, we may extend that period, and we will tell you so before it ends.
7. Complaints to the supervisory authority
If you believe that we have not dealt with your request properly or that the processing of your data does not comply with the law, you can lodge a complaint with the Spanish Data Protection Agency (AEPD), which is the competent supervisory authority: C/ Jorge Juan 6, 28001 Madrid · www.aepd.es. Before doing so, if you prefer, you can write to us at info@biomecanics.com and we will try to resolve the matter.
8. Data security
We apply the technical and organisational measures necessary to protect your data and prevent its loss, alteration, unauthorised access or misuse. Transactions on the website are carried out on secure payment platforms using encryption protocols. No security measure is infallible: we apply the safeguards required by law, but it is not possible to guarantee the absolute security of information transmitted over the internet.
9. Language
The language of this Privacy policy is Spanish. Any version in another language is provided to make it easier to understand and, in the event of any conflict, the Spanish version prevails.
10. Changes to this policy
GARVALIN CALZADOS, S.L. may amend or update this Privacy policy to adapt it to current legislation or to changes in its business. The applicable version is always the one published on this page and, if a change substantially affects the processing of your data, we will notify you.
To find out which cookies this website uses and how to configure them, see the Cookie policy.
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