Shipping

Preparing and shipping your order

We prepare and ship orders Monday to Friday. Orders confirmed after 12:00 are prepared on the next working day. For your delivery to go smoothly, we need a mobile phone number and a contact email address: check these details before you confirm your purchase, as both we and the carrier will use them to keep you informed.

All about your delivery

How long will it take to arrive?

In Spain, 2-3 working days with SEUR. In the rest of the European Union, 3-5 working days with UPS, depending on the destination. Orders are prepared and delivered Monday to Friday, so an order confirmed at the weekend or on a public holiday starts counting from the next working day.
How much does shipping cost?

In Spain, shipping is free on orders of €40 or more; below that amount, it costs €4.95. In the rest of the European Union, it is free on orders of €60 or more; below that, it costs €9.95. If you are charged for shipping even though your order qualifies for free shipping, clear your browsing history and start your purchase again: the system has probably placed you in another country by mistake.
Which carrier do you use?

SEUR in Spain and UPS in the rest of the European Union.
How do I track my order?

The carrier sends you an email with the estimated delivery date and the tracking link. Please note that we cannot guarantee a specific time slot, and the driver is not required to phone before delivering.
What if nobody is at home?

The order is left at an available nearby collection point. The carrier tells you which one it is and until when you can collect it.
Which countries do you ship to?

Spain and 24 countries of the European Union: Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden. If your country is not on this list, we do not ship there at the moment.
Do you ship to the Canary Islands, Ceuta and Melilla?

Not at the moment. They are destinations with their own customs procedures, and we cannot yet offer suitable shipping conditions. Email us at info@biomecanics.com and we will tell you where your nearest stockist is.
Are there any parts of the European Union you do not deliver to?

Some island territories and outermost regions are excluded for logistical reasons, including Madeira and the Azores, Corsica, Lapland and the Åland Islands, and some small Greek islands. Malta and Cyprus are not available either. If your postcode is not eligible for delivery, you will see it when you enter your address.
What can delay a delivery?

A carrier incident, a local or regional public holiday at our warehouse or at the destination, a problem finding you at the address provided, or a peak in orders during particular campaigns. If you change the delivery address once the order has been shipped, any extra charge applied by the carrier is at your expense.
My order has not arrived on time. What should I do?

Check the tracking carefully and make sure the delivery is not on hold with an incident awaiting resolution. If, after checking this, the delivery still cannot be completed, please email us at info@biomecanics.com with your order number. We will look into it with you.
Do I get an invoice?

Your goods come with the delivery note (packing slip), which lists the items in the order. We issue the invoice if you ask us for it: email us at info@biomecanics.com stating who the invoice should be made out to, the order number and the email address where you would like to receive it.