Returns

30 calendar days from when you receive it. The first 14 are your statutory right of withdrawal, which you can exercise without giving any reason and without penalty; the rest is a commercial extension of our own, which neither replaces nor limits that right. The period is the same all year round. If we deliver several items from the same order separately, it runs from when you receive the last one.

From your account: go to My Account, open My Orders, select the order and click “Request a return”. Remember that if you are returning an item for an exchange, you must have placed the new order first for the return costs to be waived. When we accept it, we send you the shipping label and the instructions for handing in the parcel. 

You can try it on and handle it as you would in a shop, to check what it is like and how it fits: that does not affect your right. A return would only be refused if the footwear has been used beyond that check (worn outdoors, showing wear, dirty or damaged), in which case we would let you know and send the product back to you. A return is not refused because of the condition of the box. We understand that it may be damaged in transit, so it is important to use outer packaging that protects it as much as possible

€3.95 in Spain and €9.95 in the rest of the European Union. It is the direct cost of sending the product back to us with the label we provide, and it is deducted from the amount we refund you. We do not charge you anything when the product you received is not the one you ordered, when it has a manufacturing defect, or when you are returning it because you have placed a new order to change size or model. If you prefer to send it back yourself, you can, bearing the cost and risk of transport; what we cannot accept are carriage-forward shipments.

Yes. If you withdraw from the purchase, we refund everything you paid, including the delivery costs. The only thing deducted from the refund is the return cost, which is a separate and independent charge.

Within 14 calendar days at most. We refund you to the same payment method you used; we do not issue vouchers or coupons instead. We will email you when the process is complete. If that time has passed and you have not received your refund, contact us and we will look into it.

We do not offer direct exchanges: place a new order with the size or model you want and then arrange the return of the one you have. The exchange costs you nothing: because a new order has been placed, we do not deduct the return cost. The new order is charged at the product's price at that time and, if you bought the one you are returning with a discount that has since ended, we honour that earlier price as long as the exchange is for the same model in another size: we refund you the difference when we process the return. Nor do the two need to happen at the same time: the new order ships as soon as you confirm it, without waiting for the one you are returning to reach us.

Exactly what you paid, with the discount already applied. Single-use coupons are treated as redeemed and are not reactivated. And if you return only part of the order and, as a result, no longer meet the conditions of a promotion, we recalculate the discount on what you keep.

It is worth enclosing them because they help us identify your order and speed up the refund. If you do not have them, email us at info@biomecanics.com with your order number and we will process the return all the same. You do need to meet the deadline and the conditions concerning the product.

Return the product in its original box or packaging and with its tags, and protect the shoebox inside a bag or outer packaging. Stick the shipping label on that, not directly on the product box. And keep the receipt you are given when you hand it in, or your tracking number: it serves as proof that you have sent it to us.

At a SEUR point if you are in Spain, and at a UPS Access Point in the rest of the European Union. We do not collect it from your home: when we accept the return, we send you a digital label (you print it or show it on your phone as a QR code) and the instructions for dropping the parcel off there.

Yes, and in that case the return cost is charged only once: what you pay for is the transport of the parcel, and there is only one parcel. It is worth including the delivery note for each order, as it helps us identify them. The refund, however, is processed order by order, and each one goes back to the payment method it was paid with. And if you put an order from another of our shops in the box, that shop processes its refund separately.

No. The shops that sell our footwear are independent businesses and do not handle orders from this website. Your return is always processed through this website.

We are liable for any lack of conformity of the product for 3 years from delivery. Email us at info@biomecanics.com with your order number and a photo or two of what you have noticed, and we will look into it. In these cases, the Quality department is responsible for overseeing the review.