Instructions to manage your return or return for change
Below we explain the steps to follow to make returns or returns for exchange and we answer the most common questions
- CHANGES: If you need another size or prefer a new style, you have to make a new order online
International:
Step 1: Request for return and collection
- International: You can send the product by the transport agency of your choice, bearing the shipping costs. Shipping address: Grupo Garvalín Calzados, Partida Pla de Sant Josep P-1, no 150 p.o.box 1500 CP 03293, Elche - Alicante - Spain.
- Additional expenses that may arise from return shipments from outside the national territory will be deducted from the return amount when executing the refund.
- Return shipping costs must be paid by the customer
- Returns processed from outside the EU have a cost of €30 based on the customs expenses that may entail. This amount will be deducted at the time of making the refund
Step 2: Prepare the package
- Please do not stick the shipping label or any seal directly onto the product box: use the outer bag or packaging.
- Keep the shoebox and a copy of the invoice or the delivery note in a bag or container that protects the products during shipment. Please enclose them if you can: it helps us identify your order and speed up the refund. If you do not have them, write to info@biomecanics.com and we will process the return anyway. You can retrieve all your invoices by accessing your session in our online store.
- You may try the shoes on, as you would in a shop: this does not affect your right to return them. Please return the product in its original box/wrapping and with any labels. We will only deduct an amount if the product comes back genuinely used —worn outdoors, damaged or soiled—, and we will tell you exactly how much and why.
When will you make the refund?
- The term for us to make the refund is a maximum of 15 working days from when we receive the product at our facilities
Will you notify me when you receive the items I return to you?
You will receive an email when the process is completely finished, if you want to know the status of the products you have sent us you can follow up below
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*Important: Specific conditions for special promotions
- In exchanges of products purchased with special discounts (Black Friday, Thursday, Cyber Monday) once the promotion has ended, the discount will be respected as long as the exchange is made for the same model in a different size/color combination.</ li>
- We cannot guarantee that all sizes are available
- Refunds will never be made for changes, maintaining the discount if the new purchase is of a different reference
- If the new purchase is made once the promotion has ended, it will be made with the PVP without discount, but we will pay the difference when making the return based on our conditions described above. Don't worry!
*Spain & Portugal
- ✅ Return period 30 days
- 🔄 Return for FREE CHANGE of size/model
- ⛔ We do not make direct changes. If you want an exchange = return + new purchase
- ✅ If you need another size or prefer another model, you can place a new order online
- 💸 RETURN COST Portugal €4.95
- ⛔ Orders placed in our online store cannot be returned to physical stores
- 📋 Attaching the invoice with your return products is essential to process the refund
CHANGES ARE FREE! 👏👏👏👏
If you make an EXCHANGE, the RETURN COSTS... WE WILL GIVE THEM TO YOU!
How does it work? Place a new order in our online store with the model/size you want and after receiving the purchase confirmation, manage the return shipping of the items that you will not ultimately keep through devoluciones@biomecanics.com. When we issue the refund, the return costs will be reduced. It is very important that the new purchase is confirmed in our system at the time we are going to process the refund.
EXAMPLE: the return of your products represents a total of €62.95, if at the time of processing the refund there is a new purchase registered with your username, this amount will be returned but, if there is no other subsequent order, the return costs will be deducted (4.95 €) leaving the refund as follows: €62.95-€4.95=€58
RETURN YOUR PRODUCTS:
Step 1: Sending the return products
Your right of withdrawal. If you are a consumer, you have 14 calendar days from receipt of your order to withdraw from the purchase, without giving any reason and without penalty. Just let us know by any means: from your account, by email to info@biomecanics.com or by phone on +34 966 633 941. We also extend the period to 30 calendar days. The first 14 days are your legal right; the remaining 16 are a commercial improvement that neither replaces nor limits it. You may try the shoes on, as you would in a shop: this does not affect your right.
Write to devoluciones@biomecanics.com indicating the order reference and you will receive the link to print the label and schedule the collection with Seur. Read everything we tell you in the email, it is important for the entire process to go well. And remember to always ask for proof of collection from the carrier.
Step 2: Prepare the package Very important!
- ✍🏻 Please indicate on the invoice or delivery note the products you are returning: it helps us identify your order and speed up the refund
- 👍🏻 Please return the product in its original box and with any labels. Trying the shoes on does not affect your right to return them; we would only deduct an amount if it comes back genuinely used, and we would tell you how much and why.
- 📦 Store the original shoe box and the copy of the invoice in a bag or container that protects them during shipping.
- ❌ Please do not stick the shipping label or anything else directly onto the product box: use the outer bag or packaging.
- ☑️ Always ask the carrier for proof of collection or save your collection locator, it is essential to know the status of your return shipment