We want your little one to enjoy our shoes as soon as possible, so to facilitate shipping we need the information to be as accurate as possible. We will request a mobile phone and an email address to be able to contact you at all times. It is very important that you review all the data before processing your purchase. Below we detail information of interest to you on International (1) and national (2)

 

(1) International shipments

We would love to ship all over the world and every day we work to achieve it, but for the moment we reach certain destinations. Then we leave you all the info (if your country is not on the list, we do not ship)

 

What countries do we ship to?

  • Germany
  • Austria
  • Belgium
  • Denmark
  • France
  • Greece
  • Ireland
  • Italy
  • Norway
  • Netherlands
  • Poland
  • Sweden
  • Switzerland
  • USA
  • Puerto Rico
  • Australia
  • Portugal

*Portugal and Italy: shipments to certain destinations in Portugal may be canceled for logistical reasons, for example Azores/Madeira

IMPORTANT! Orders may be canceled due to transportation problems. In these cases, a refund of the total amount of the purchase will be made.

 

How long do our international shipments take?

  • Delivery time can be 48/72h* depending on the destination
  • International shipments: they are made by FedEx
  • Portugal: they are sent through Seur
  • Russia: Shipments are made by Post at a cost of €30 and a delivery time of 15/20 working days.
  • Shipping costs are always borne by the buyer

 

What is the cost of shipping?

  • Portugal 4.95€ (Seur)
  • USA/Puerto Rico 18€ (Fedex)
  • Australia 30€ (Fedex)
  • Rest of countries included in our sales network €9.95 (Fedex)
  • International shipping costs are borne by the buyer

*Portugal and Italy: shipments to certain destinations in Portugal may be canceled for logistical reasons, for example Azores/Madeira

               

How long do our international shipments take?

  • Delivery time can be up to 5-7 business days depending on the destination
  • International shipments: are made by FedEx
  • Portugal: they are sent through Seur
  • Shipping costs are always borne by the buyer

              

Who will pay the customs charges?

In case of additional customs expenses, the client will be responsible for paying these costs.

(2) National shipments

Shipments to the peninsula and the Balearic Islands

  • They are carried out by the Seur courier company in the following terms:
  • Orders confirmed from Monday to Thursday before 2:00 p.m. and Friday before 12:00 p.m.
  • Peninsula: 24/48 working hours
  • Balearic Islands: 48/72 working hours
  • Orders confirmed after 2:00 p.m. will be shipped the next business day
  • Deliveries are made from Monday to Friday (working days) at the time established by Seur

CHECK THE SHIPPING STATUS

ENTER YOUR ORDER REFERENCE HERE

  • The courier company will send an email and/or SMS to your mobile number with the delivery forecast (from Garvalín we cannot guarantee time slot)
  • You can contact Seur directly from Monday to Friday on 607 015 322 from 9:00 a.m. to 2:30 p.m. and from 4:30 p.m. to 7:00 p.m.
  • The carrier does not guarantee telephone calls

Shipping times may vary depending on the specific circumstances of each order, so it is important that you take into account the following circumstances

  • Shipping areas: there are locations with delivery on specific days in which cases the deadlines may be altered. More info
  • Incidences with the transport agency or carrier
  • Local/regional/national holidays both in our warehouses and at the place of destination
  • Difficulties in the delivery of the merchandise: absent client, wrong address or problems in communication with the client
  • The merchandise will be returned to our warehouse if the client does not provide a solution HERE
  • Availability of the chosen product
  • The courier company does not guarantee delivery at a certain time
  • Errors in the delivery address provided by the customer may add extra charges to the buyer. Check your data very well!

If you do not receive the order within the aforementioned period, you can contact us by sending an email to tiendaonline@garvalin.com with your order reference. We recommend you follow up (HERE) to see the delivery situation. In addition, you can contact our link in Seur: 607 015 322

Are there shipping costs?

In national purchases over €30 they are free (any lower amount will cost €3.95 for shipping to Spain). Please, if shipping costs are added even exceeding this amount, delete the browsing history of your internet browser and start the purchase process again, surely the system has geolocated you by mistake at an international point.

Do you ship to the Canary Islands, Ceuta and Melilla?

From our online store we ship to many points in the world, but for tariff and/or customs reasons for now, it is not possible for us to reach these destinations. We are working to expand our sales network with the best conditions and rates for you. You can write to us and we will inform you of your nearest points of sale

We recommend you read the following information because it is also important for you

The shipping costs are borne by the customer and are detailed in each case when ordering. Except in special promotions that will be in charge of GARVALIN CALZADOS.

In cases where the volume of orders leads to a reduction in available stock or the end of stock, the customer will be informed of a new delivery time, which will be as short as possible. In the event that the product is discontinued or it is not possible to replenish its stock, this fact will be communicated to the customer so that the order is canceled, in which case the amount will be refunded.

Shipping/delivery times may be extended in periods of high saturation (special promotions, sales or health reasons)

If there is an unjustified breach of the scheduled delivery date, the customer may request the termination of the contract, the subsequent cancellation of the order and the return of the quantities delivered. For these purposes, the order will be sent within a maximum period of 30 days from its confirmation. The delay attributable to the client by his own will or due to the impossibility of locating and contacting him through the data provided by him, it is important to always provide a mobile phone.

Merchandise shipments are always made to the address indicated by the customer. In this case, any responsibility for the delay in delivery will be applicable to the client, never to GARVALIN CALZADOS.

Upon delivery of the merchandise, the customer will receive the corresponding delivery note and a copy of the invoice. At the same time, the corresponding original invoice will be sent to the email address provided by the client. If the original invoice is not received, the customer may request it by email to the address hello@biomecanics.com, indicating the owner of the invoice, the corresponding order number and the email address where they wish to receive it.

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COVID-19 preventive measures

  • The preparation/shipping times may be 24/72 working hours
  • Purchases made after 2:00 p.m. will be processed the next business day
  • Once the order leaves our warehouse, the delivery time will depend on the specific conditions that SEUR has in your location

Our transport companies work from the knowledge and safety of both their workers and our buyers who are waiting for your orders at home. Yes, it is possible that the preparation, shipping and delivery times may be altered, but the first thing is the health and safety of all. Here we explain how you will receive your orders:

As a first option, the dealer is enabled:

  • Present the shipment to the recipient and, respecting the distance of one meter throughout the process;
  • Ask the recipient to sign the shipping label (with the recipient's own pen);
  • Capture image later with the PDA camera.

In cases where the previous option is NOT possible, because the receiver refuses to sign, as a second option, the dealer is enabled:

  • Present the merchandise to the recipient, respecting the distance of 1 meter;
  • Request name and surname of the recipient of the shipment verbally, to inform in the system;
  • Sign WITH YOUR LEGIBLE NAME or DNI on the PDA; and
  • Capture image with the PDA camera.

Finally, in cases where the recipient does not allow personal contact with the delivery person, it will suffice for the delivery person to:

  • Deposit the shipment at the recipient's door or mailbox, prior notice to the recipient;
  • Sign WITH YOUR LEGIBLE NAME or DNI on the PDA; and
  • Capture image with the PDA camera.

You can consult more information on the Seur website by clicking HERE</ a>